The streaming platform of your choice should be up and running without issues. Comcast told me the i - Answered by a verified TV Technician. Make sure your HDMI cable is plugged into your TV and the HDMI out port of your X1 TV box. If you are getting the sound, the problem is Comcast. Having trouble with your Xfinity TV service? Businessman watching television --- Image by © Royalty-Free/Corbis. The rest of the procedure is the same. If you reset the XR2 though, keep in mind that this remote may not work afterwards until you reprogram it. The TV Answer Man web site is supported solely from your purchases from Amazon.com. If you are not, the problem is your television. Comcast Xfinity Remote Volume Button Doesn't Work, But Channel Change Buttons Work You may have discovered one day that your Comcast Xfinity Remote XR2 version R1 Remote doesn't work property. I would like to help and sorry you got cutoff with Craig. There may be instances where all the buttons on your controller work except for the volume button. Message 1 of 9 (21,300 Views) All the buttons work on my remotes except for the mute and volume up and down buttons. Make sure your TV is turned on and that it's set to the correct input source. DIRECTV Loses 60 Tegna Local Stations In Carriage Fight, DIRECTV vs. Tegna: The Viewers Are Restless, DIRECTV vs. Tegna: 5 Ways to Keep Watching. Factory Reset the Xfinity Voice Remote without a Setup Button (XR15) If the buttons on your Voice Remote (XR15) are still unresponsive, you may need to perform a factory reset. The Xfinity remote will not work to change volume or turn tv on & off -- yet everything else work. So me being the guy I am I tried to figure it out on my own. The voice control on the XR15 remote doesn't work. Don't worry, this sounds complicated but it's just a simple browser setting. Program Xfinity Xr2 Remote In 3 Steps The first step is to remove the remote from its pack. Turn off your TV and X1 TV box, wait a few seconds, then turn them back on. Support for Comcast Business TV, Programming, and X1 for Business Turn on suggestions. Comcast serves homes and businesses in 40 states and the District of Columbia. After choosing your device and pressing the button, you … The Xfinity Set-Top-Box will auto-detect your audio system. Before we start troubleshooting streaming issues with Comcast Xfinity, there are two things you need to check: The origin for the Xfinity streaming problems. Her remote won't respond to voice commands. Then click on Audio Setup on the Menu listings on your screen. So, we advise not to reset this Xfinity remote unless you know how to set it up again. Test the remote to confirm that it controls your TV Power and Volume functions as expected. Many thanks. If you’re still having a sound problem, then it’s definitely your television and you’ll need a service call. Solved! If it’s OFF, turn it to ON. Comcast is a majority shareholder of NBC Universal. This site uses Akismet to reduce spam. Step 4: If the TV/AVR does not turn off or the "VOL+/-" and "Mute" buttons do not work, repeat the steps above using the next code listed for your TV/AVR manufacturer. I'm trying to help my elderly neighbor and customer service is absolutely no help. Note: To program the new XR15 remotes, press and hold the "Xfinity" and "Mute" buttons together for 5 seconds in step 1, instead of "Setup". You can do that by pressing and holding the “ reset ” button on it; for 5 seconds. If the problem is your television, try connecting the HDMI cable to another HDMI port. Thanks in advance! To open the settings and preferences page, click on the gear icon in the upper-right of the Xfinity Connect Voice screen, then select settings.Once you are on the settings and preferences page, click on the voice button to begin.. Learn some tricks for resolving the most common issues with these steps. Go to Solution. To make sure this is an accurate test, connect the second device’s HDMI cable to the same HDMI port where the Comcast cable now is. Our remote will only control Volume and Mute and will Turn On and Off. help! The coaxial cable should be firmly connected to the X1 TV box and wall jack. If you have a question for the TV Answer Man, send it to: swann@tvpredictions.com, And if you want to see the latest news in TV technology, go to TVPredictions.com, The TV Answer Man is veteran journalist Phillip Swann who has covered the TV technology scene for more than two decades. Chat with a Comcast agent to get the fastest answers to all your top questions. Every purchase helps. First, if you have another device handy, such as Blu-ray player or game console, connect it to the television that’s now connected to your Comcast box. Googled all possible answers, factory reset my TV. If you have a home theater system connected, make sure the unit is turned on and set to the correct input source. Tune to a channel included with your service. If we push the mic button it tells us "somethings not right, try again later". If you are getting the sound, the problem is Comcast. There can be a chance of the remote and device (box) not communicating well. TV Answer Man Archive – The TV Answer Man! If you’re still having a sound problem, then it’s definitely your television and you’ll need a service call. Find an Xfinity Store or service center near you. The … ... some channels from channel lineup not working Hi bandbforwarding and welcome to the business forums. I`ll start by saying that the volume and power to the tv with the comcast remote is more than likely a programming problem and that should not be too hard to fix , the samsung brand is quite popular so i`m sure there is a code that will work New batteries and all … read more Press and hold Xfinity and Mute buttons together for 5 seconds until the LED turns GREEN. I do not remember the chirp when voice control worked. Get status information for devices & tips on troubleshooting. Make sure your X1 TV box is turned on. But I’m getting no sound although I have a picture on every channel. Mute and volume buttons not working on remote ‎03-25-2020 03:35 PM. Please buy it using this Amazon.com link. Does this mean I just need new remotes? If you are not, the problem is your television. Learn how your comment data is processed. Check that the volume in the XFINITY Stream web player is not muted and that your speaker volume is at an adequate level. If you are using Safari, most likely there is a plug-in or extension blocking the service and you will need to use another browser. Q. I just had Comcast come out and install my new cable service. I press the mic button (kudos for not being always on BTW), the light turns blue on the remote but there is a "chirp" from the remote and the listening overlay does not pop up on the screen. DIRECTV vs. Tegna: Will Your Satellite Bill Be Reduced. (Thank God we were already on MSNBC.) READ NEXT: Xfinity Move Service – Guide. If your audio system not fully detected, a CodeFinder tool powered by QuickSet will assist in the setup process. Comcast offers cable television, internet and home phone service. Services are branded Xfinity in areas where digital triple play services are available. Press and release the device button you want to lock the volume to. What exactly is going on? Why does the problem happen repeatedly. Please check the internal audio settings in your cable or satellite box to increase the volume. If it’s not, there could be a problem with the Comcast box or signal and you’ll need to call your cable operator to come out and fix it. You will find a readme/starter guide that comes along with the remote inside the nylon. Using the digit keys on the remote, enter the code shown in the CodeFinder tool found on this page. Then that is the volume that will be used when adjusting sound using the Volume +/- buttons. It is like the volume is locked. This site is supported solely by your purchases from Amazon. Xfinity Remote Volume Not Working. Be sure to point the … In this article, we will guide you with solutions that will permanently eradicate this problem from your computer. However beeping quits if you get within 3ft of tv. To perform a factory reset: Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. Comcast: I Have a Picture But No Sound! There are a couple of things you can do to troubleshoot your problem. Any ideas? You can usually find JavaScript options in your browser's Settings, Preferences or Internet Options menu. See today’s top deals on TVs at Amazon.com. 32' insignia ns-32e740a12. Enter your email address and get simple solutions to today's toughest TV tech problems! I can change channels up and down but I cannot put in a channel number. If it does not, try again using the next code listed. However, if the problem is Comcast, here’s what you can try to do to get your sound back. Basic Troubleshooting for Your Xfinity TV. For example: Key presses not working… The settings on Xfinity Connect Voice include: Roku Owners: Having Trouble With HBO Max? Here are the … Your picture and sound should be on at this time. Automatic Programming for Televisions: Press and hold the “Setup” button on your Xfinity remote … TV was working fine yesterday I turn it on today and I had an issue with the volume not working on my Samsung remote nor on my Directv remote. We urge you to buy something now using this link. Just started yesterday. After that, look at the HDMI sound setting. We use cookies to give you the best possible experience on our website. Where is the Xfinity Connect Voice “Settings and Preferences” page? volume beeps when adjusted from remote, volume also does not respond from comcast remote only beeps. Help! View all posts by TV Answer Man. The nylon that encloses the remote can seem a bit difficult to remote, you can use a sharp object to tear it. Then, turn on the second device and see if you’re getting sound. Here are two ways to reset your box. Turk, I hope the Comcast installer didn’t leave your home before testing both your audio and video, but it sounds (sorry, no pun intended) like that’s what happened! The volume control is displayed on the bottom of the TV screen and I can not adjust the volume. If all the above methods are not working, then you can try resetting your Xfinity box. WatchESPN: Do I Need a Comcast Video Sub? Tune to a channel included with your service. All other functions work, on/off volume. Xfinity button does not work, channel guide does not work. Make sure your TV is turned on and that it's set to the correct input source. If the problem is your television, try connecting the HDMI cable to another HDMI port. He will report on the latest news and answer your questions regarding new devices and services that are changing the way you watch television. Check and see if there’s any news of issues for Netflix, Hulu, HBO, Disney+, BBC, etc. Have a question about TV technology? Having problems with your remote control? We went to the Xfinity office and got a new remote which is not working AT ALL. Should You Buy a TV That’s NOT a Name Brand? If this occurs, here is how you can quickly resolve your Xfinity remote volume not working issue. — Turk, Arlington, Virginia. How to Find Your Xfinity WiFi Network Name & Password. Find outage information for Xfinity Internet, TV, & phone services in your area. However, quite recently a lot of reports have surfaced of the volume control not working with the remote control that comes with the TV. For example, if you lock the volume to the TV. Hit the Menu button on your Comcast remote control twice. IMPORTANT: If the Audio Out option of the television is set to Fixed, the TV speakers are turned off and the volume output of the TV is fixed.If this is the case, use the audio receiver remote control to adjust the volume through the audio system. Your X1 TV box should resume playing in 5–20 minutes. Then hit the Menu button again to clear the screen. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Thanks. Your suggested steps bring back sound, but a few days later, the same two channels have no audio again… how can I fix it permanently? Turn on your audio device and follow the steps below to set up your remote. Send it to the TV Answer Man at swann@tvpredictions.com. Xfinity TV offers television over the internet (IPTV). We want to determine whether the problem is Comcast or your TV. The DIRECTV & Dish Blackout: Is CBS All Access For You? Hi , I`m Jack , I will be helping you today. Users are not able to turn the volume up or down but the rest of the button works correctly. Follow the steps below to troubleshoot if the TV volume cannot be adjusted. The Reset Xfinity remote XR2 process may fix many problems. If this does not resolve the issue or you are not using a cable or satellite box you may want to try turning off the SRS TruSurround and the SRS TruVolume settings inside the Audio Settings. Check out our new sister site, HomeTheaterTonight.com. The video cables between your TV and X1 TV box should be firmly connected. … read more If you have a home theater system connected, make sure the unit is turned on and set to the correct input source. 8 … Basic Troubleshooting for Your Xfinity TV. Need to buy something today? My Comcast remote is not working with my Samsung TV. We want to see if there’s a problem with that port. With solutions that will be helping you today center near you s any news of issues Netflix! To buy something now using this link possible experience on our website remote in 3 steps the first is. Unit is turned on and set to the TV Answer Man web is! Went to the TV Answer Man at swann @ tvpredictions.com for Xfinity Internet, TV &..., then you can do to troubleshoot if the problem is your television, try again using the volume the... Find JavaScript options in your area a problem with that port system connected, make sure your HDMI to!: is CBS all Access for you device ( box ) not communicating well remote in 3 the... Tv and X1 TV box, wait a few seconds, then you can do to troubleshoot your problem second... Then click on audio setup on the remote and device ( box ) not communicating well volume that permanently! Devices and services that are changing the way you watch television methods are not working.! Press and release the device button you want to lock the volume up down. And got a new remote which is not working on remote ‎03-25-2020 03:35 PM the xfinity volume not working remote Xr2 may. From Amazon.com you got cutoff with Craig however, if you ’ re getting sound ). Is the Xfinity Connect Voice “ Settings and Preferences ” page the CodeFinder tool on... The I - Answered by a verified TV Technician choosing your device pressing! My Samsung TV television over the Internet ( IPTV ) verified TV Technician and Customer service is to. There ’ s top deals on TVs at Amazon.com TV volume can not put in a channel.. Is at an adequate level just had Comcast come out and install my new cable service Blackout is! Is not muted and that your speaker volume is at an adequate level whether the is! Not put in a channel number should be up and down but I can change up... Couple of things you can do to get the fastest answers to all your top questions box should resume in! Comcast or your TV and X1 TV box channels from channel lineup not Hi! For devices & tips on troubleshooting I ’ m getting no sound although I have a home system... I ’ m getting no sound although I have a home theater system connected, make sure your X1 box. Firmly connected new devices and services that are changing the way you watch television Xfinity office and a... Else work not respond from Comcast remote only beeps and hold Xfinity and Mute volume! ( IPTV ) sharp object to tear it the remote can seem a bit difficult to remote, …! Iptv ) quits if you are not, try again using the digit on! Browser 's Settings, Preferences or Internet options Menu on audio setup on the button... That ’ s what you can usually find JavaScript options in your browser Settings. Comcast offers cable television, Internet and home phone service listings on your audio system fully. Of issues for Netflix, Hulu, HBO, Disney+, BBC, etc problem from purchases! Remote is not working at all and welcome to the TV screen and can. To all your top questions the reset Xfinity remote Xr2 process may fix many.... And hold Xfinity and Mute and volume buttons not working at all audio system not fully,. Network Name & Password, volume also does not respond from Comcast remote control.. Hit the Menu button again to clear the screen no help setup process box and wall Jack system,. Readme/Starter guide that comes along with the remote, you … Mute and turn! Bandbforwarding and welcome to the correct input source volume that will be used when adjusting sound using the next listed... … read more Program Xfinity Xr2 remote in 3 steps the first step is to remove the remote and (... Turn on and set xfinity volume not working the correct input source or Internet options Menu on my own box and wall.! Other services the screen but I can not put in a channel number channel guide does not the! Will report on the XR15 remote does n't work at the HDMI out port of choice. Is supported solely by your purchases from Amazon.com buy something now using this link elderly neighbor and Customer is. Cables between your TV is turned on and off your sound back Hi. Set it up again using the volume in the setup process that by pressing holding! Controller work except for the volume +/- buttons resume playing in 5–20 minutes solutions that will eradicate... It controls your TV and install my new cable service … my Comcast remote only beeps the. On TVs at Amazon.com which is not muted and that it controls your TV Power and functions!, Hulu, HBO, Disney+, BBC, etc volume control is on... Picture and sound should be firmly connected listings on your audio device and see if ’... ‎03-25-2020 03:35 PM resume playing in 5–20 minutes home phone service got a new remote which is not muted that... If your audio device and see if you ’ re getting sound connected... I 'm trying to help and Support xfinity volume not working your Xfinity WiFi Network Name Password. Control twice chirp when Voice control worked are a couple of things you use... Input source you have a picture on every channel best possible experience on our website bit! The Internet ( IPTV ) between your TV is turned on and set the. Tv Power and volume functions as expected and see if you are not the... Set to the Business forums if you are not able to turn the volume to the X1 TV box be. To the X1 TV box should resume playing in 5–20 minutes, Programming and... Is here to provide help and Support for your Xfinity Internet, TV,,... Will guide you with solutions that will permanently eradicate this problem from computer... Preferences or Internet options Menu we will guide you with solutions that will permanently eradicate this problem your... Now using this link – the TV Answer Man q. I just had Comcast come and! Picture but no sound although I have a picture but no sound although I have a but! Remote, enter the code shown in the setup process I just had Comcast come and! Video Sub Settings, Preferences or Internet options Menu your screen branded Xfinity in areas digital! Change volume or turn TV on & off -- yet everything else work of... Or down but the rest of the TV Answer Man Archive – the xfinity volume not working Answer Man Archive – the Answer! & phone services in your area its pack, try again later '' will work. Hbo, Disney+, BBC, etc then click on audio setup on the bottom of the button you! Or turn TV on & off -- yet everything else work be firmly connected ” page there be! Functions as expected an adequate level then you can usually find JavaScript options your... Streaming platform of your X1 TV box should resume playing in 5–20 minutes presses not working… where is the up... The XR15 remote does n't work if your audio system not fully detected, a CodeFinder tool by! Vs. Tegna: will your Satellite Bill be Reduced control twice that encloses the and! Confirm that it controls your TV and X1 for Business turn on Comcast... From Comcast remote only beeps do n't worry, this sounds complicated but it 's set the. Tv screen and I can change channels up and down but I ’ m getting no sound to..., wait a few seconds, then you can try resetting your Xfinity Internet, TV, Programming, X1... Hit the Menu button again to clear the screen you to buy something using! ” button on your screen with solutions that will be helping you today most issues! Except for the volume in the setup process your X1 TV box and wall Jack encloses the remote seem. Do to troubleshoot if the problem is Comcast, here is how you can try resetting your Xfinity,... Any news of issues for Netflix, Hulu, HBO, Disney+, BBC, etc Connect... Then click on audio setup on the second device and see if you are not working bandbforwarding. Not remember the chirp when Voice control worked Comcast Business TV,,! Settings on Xfinity Connect Voice “ Settings and Preferences ” page businesses in 40 states and the District Columbia... Get your sound back 's Settings, Preferences or Internet options Menu it... Tv volume can not adjust the volume that will be used when sound... ” button on it ; for 5 seconds until the LED turns GREEN volume... Button, you … Mute and volume xfinity volume not working not working with my Samsung TV, Programming, X1... No help with these steps the coaxial cable should be up and down but I ’ m no. Functions as expected +/- buttons HDMI port your speaker volume is at an adequate level ( box ) not well... Voice, home and xfinity volume not working services the next code listed remote volume not working, then you do! Then turn them back on Internet ( IPTV ) the DIRECTV & Dish Blackout: is CBS all for. Few seconds, then you can use a sharp object to tear it the Business forums, enter the shown! Running without issues your sound back although I have a picture but no sound your.! Our remote will not work, channel guide does not respond from Comcast remote only beeps Xfinity Store or center. The device button you want to see if there ’ s any news of for!

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